Frequently Asked Questions

Yes! We only sell 100% official Pop Mart products. Each item includes a scannable QR code that you can verify on the Pop Mart app or website.

A Blind Box is a surprise box — you won't know which figure is inside until you open it. It adds excitement and mystery to collecting. If you want a full set, choose the “Full Set (6 pieces)” option.

By default, Blind Boxes are randomized — you cannot choose the character. BUT we also offer individual listings where you can buy specific characters by color (e.g. ❤️ Love, 💙 Hope, etc.) — check our other items to pick your favorite directly!

A blind box = one random character. A full set = all 6 regular characters (no duplicates), guaranteed. Buying a full set is ideal if you want the complete collection without surprises.

Each figure includes an authentic Pop Mart QR code, hidden inside the packaging. Scan it on the Pop Mart app to confirm it's genuine. We are official resellers and only source directly from Pop Mart.

We accept all major credit and debit cards through Stripe, a trusted and secure global payment platform. You can also use Apple Pay or Google Pay if your device supports it. Your payment is 100% secure, we do not store or access your card information. All transactions are encrypted and processed safely by Stripe. If you encounter any issues during checkout, feel free to contact us at

Orders are processed in 1–2 business days. Estimated delivery: 🇪🇺 Europe: 10–14 business days 🇺🇸 US/Canada: 7–10 business days 🌏 Asia/Australia: 10–14 business days You’ll receive a tracking link once your order is shipped.

Yes, we accept returns within 14 days of delivery, if the item is unopened and in original condition. Please read our Return Policy below for full details.

Yes, returns are accepted within 14 days if the item is unopened and in original condition. Due to the surprise nature of blind boxes, opened boxes cannot be returned. See our [Return Policy] for details.